Manager, People Operations
The purpose of the role is to centralize people operational processes across all company locations, establish a clear governance model and Service Level Agreements (SLAs), and ensure consistent, efficient, and scalable delivery of people services at a global level. Following successful centralization, the role is responsible for driving continuous improvement of people operations by identifying opportunities for process simplification, digitalization, and automation. The People Operations Manager, together with the team, is expected to proactively generate and provide ongoing input for improving, streamlining, and automating people operations processes, contributing to operational excellence and enhanced employee experience.
Key Responsibilities
- Lead the centralization of people operational activities, including the definition and implementation of governance models, roles and responsibilities, and SLAs
- Manage people operations at a global level, ensuring standardized, timely, and high-quality delivery of people operations services across all locations
- Ensure accuracy, completeness, and timeliness of data in HR systems, supported by clearly defined controls and processes
- Ensure people operations are fully compliant with internal policies, local labor laws, and regulatory requirements
- Monitor people operational performance through defined KPIs and SLAs, and implement corrective actions where needed • Identify and drive opportunities for process improvement, standardization, and automation in close collaboration with P&C, IT, and other relevant stakeholders
- Lead implementing of people operation processes in newly established companies, new business units, and acquired companies within the Group
- Foster a culture of continuous improvement, encouraging the team to proactively propose solutions that increase efficiency and service quality
- Lead, develop, and coach the people operations team, ensuring a high level of professionalism and accountability
- Contribute to an improved employee experience by delivering simple, clear, and reliable people operations processes and services
- Establishing digital first self-service model • Implementing a tiered service model (e.g: T0=Self-service, T1=Bot, T2=agent, T3, etc.)
- Driving adoption with related adoption KPIs as part of implementation
Qualifications
- Bachelor’s or master’s degree in human resources, Business Administration, Management, Economics, or a related field
- Relevant HR, process, or project management certifications are considered a plus
- Fluent in English (written and verbal)
- Minimum 5–7 years of experience in People Operations, HR Shared Services, or People Process Management, preferably in an international or global environment